{"id":224875,"date":"2024-11-19T13:00:03","date_gmt":"2024-11-19T13:00:03","guid":{"rendered":"https:\/\/www.allenhousedental.co.uk\/ipswich\/?page_id=224875"},"modified":"2026-05-12T12:07:39","modified_gmt":"2026-05-12T11:07:39","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.allenhousedental.co.uk\/ipswich\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section preset--module--divi-section--74c69059-8e69-4122-b1e6-dfeabf6c5711\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row preset--module--divi-row--5138c454-be54-4233-bd3b-f8e6a8747976\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough preset--module--divi-column--73121f80-a3ef-4484-8763-c3f18e3c56d2\">\n<div class=\"et_pb_heading_0 et_pb_heading et_pb_module et_block_module preset--module--divi-heading--ddeb8c09-9078-4424-bc15-2efb6572e28e\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Frequently Asked Questions<\/h2><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_1 et_pb_row et_flex_row preset--module--divi-row--5138c454-be54-4233-bd3b-f8e6a8747976\">\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone preset--module--divi-column--73121f80-a3ef-4484-8763-c3f18e3c56d2\">\n<div class=\"et_pb_accordion_0 et_pb_accordion et_pb_module et_block_module preset--module--divi-accordion--73efbc9d-37bf-4f75-b3d8-498640ef079f\">\n<div class=\"et_pb_accordion_item_0 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">Are you accepting new patients at your Ipswich practice?<\/h5><div class=\"et_pb_toggle_content\"><p><b>NHS Patients:<\/b><span style=\"font-weight: 400;\"> We accept new NHS patients subject to availability. For up-to-date information:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visit the NHS website:<\/span><a href=\"https:\/\/www.nhs.uk\/services\/dentist\/allen-house-dental-ipswich\/V000358\/appointments\" rel=\"nofollow noopener\" target=\"_blank\"> <span style=\"font-weight: 400;\">https:\/\/www.nhs.uk\/services\/dentist\/allen-house-dental-ipswich<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call us directly at <\/span><a href=\"tel:01473251955\"><b>01473 251955<\/b><\/a><\/li>\n<\/ul>\n<p><b>Private Patients:<\/b><span style=\"font-weight: 400;\"> We have immediate availability with no waiting lists.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many families across Ipswich, Felixstowe, and Woodbridge have trusted us with their dental care for generations. Call <\/span><b>01473 251955<\/b><span style=\"font-weight: 400;\"> to register or book your first appointment.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_1 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">Do you offer same-day emergency appointments?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Yes. We reserve emergency appointment slots daily for urgent dental problems.<\/span><\/p>\n<p><b>How to book:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call us before 11am at <\/span><a href=\"tel:01473251955\"><b>01473 251955<\/b><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Explain your dental emergency<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We'll do our best to see you the same day<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Available for both registered patients and new patients in Ipswich.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_2 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">How much does NHS dental treatment cost?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">NHS dental charges are set by the UK government and fall into three bands:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Band 1: \u00a326.80<\/b><span style=\"font-weight: 400;\"> - Examination, diagnosis, and preventive care (includes x-rays, scale and polish)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Band 2: \u00a373.50<\/b><span style=\"font-weight: 400;\"> - Everything in Band 1 plus fillings, root canal treatment, and tooth extractions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Band 3: \u00a3326.70<\/b><span style=\"font-weight: 400;\"> - Everything in Bands 1 and 2 plus crowns, dentures, and bridges<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">More information:<\/span><a href=\"https:\/\/www.nhs.uk\/nhs-services\/dentists\/how-much-will-i-pay-for-nhs-dental-treatment\/\" rel=\"nofollow noopener\" target=\"_blank\"> <span style=\"font-weight: 400;\">https:\/\/www.nhs.uk\/nhs-services\/dentists\/how-much-will-i-pay-for-nhs-dental-treatment\/<\/span><\/a><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_3 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">I receive Universal Credit - do I get free NHS dental treatment?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Possibly, but it depends on your individual circumstances.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Universal Credit can be a qualifying benefit, but eligibility is recalculated each month based on your earnings. Unfortunately, our staff cannot verify whether you qualify for free NHS treatment.<\/span><\/p>\n<p><b>What you must do:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check your eligibility before your appointment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fill out your FP17PR claim form accurately when you attend<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tick the correct box for the correct benefit<\/span><\/li>\n<\/ul>\n<p><b>Important:<\/b><span style=\"font-weight: 400;\"> If you make an incorrect claim, the NHS BSA will apply a \u00a3100 fine plus the cost of NHS treatment received. When in doubt, pay the standard NHS charges and apply for a refund using form HC5.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_4 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">Can I have private treatment and still keep my NHS registration?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Yes, absolutely! You can receive private treatment while maintaining your NHS registration.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We always discuss both NHS and private treatment options so you can make an informed decision. If a treatment you want isn't available on the NHS, we'll offer you the private option. This will not affect your NHS registration status.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_5 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">Will I see a dentist or a dental therapist at my NHS appointment?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Dental therapists are similar to practice nurses at your GP surgery. They can provide:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dental examinations and check-ups<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fillings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scale and polish<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deep cleanings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Preventive care<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">They may refer you to a dentist if you require more extensive treatment.<\/span><\/p>\n<p><b>About our dental therapists:<\/b><span style=\"font-weight: 400;\"> Our dental therapists are qualified dentists from abroad who are awaiting their UK equivalency exams. Due to the shortage of NHS dentists in the UK (over 1,000 dentists left the NHS in 2022\/2023), and UK legislation preventing overseas dentists from working to full capacity until they complete equivalency exams, we're finding every solution to continue providing NHS care to our patients in Ipswich.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_6 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">Do I need to pay a deposit for private treatment appointments?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Yes, deposits are required for private appointments:<\/span><\/p>\n<p><b>Private treatment appointments:<\/b><span style=\"font-weight: 400;\"> 50% deposit payable upon booking<\/span><\/p>\n<p><b>Private hygiene appointments:<\/b><span style=\"font-weight: 400;\"> \u00a350 deposit payable upon booking<\/span><\/p>\n<p><b>Missed appointments or short-notice cancellations (less than 48 hours):<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Minimum \u00a350 charge per 30 minutes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Or loss of deposit<\/span><\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_7 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">Do you offer practice membership plans?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Yes! We offer two affordable membership plans that help you maintain excellent oral health while spreading the cost of routine dental care.<\/span><\/p>\n<h3><b>Plan A* \u2013 \u00a316.85 per month<\/b><\/h3>\n<ul>\n<li>\n<p class=\"p1\">2 dental examinations per year<\/p>\n<\/li>\n<li>\n<p class=\"p1\">10% discount on private treatment fees<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Access to the Practice Plan Worldwide Dental Emergency Assistance Scheme \u2013 for help with emergency appointments out of normal surgery hours or while you are abroad<\/p>\n<\/li>\n<\/ul>\n<p class=\"p2\">\n<p class=\"p3\">This plan is ideal if you would like regular check-ups and discounted private treatment.<\/p>\n<hr \/>\n<h3><b>Plan B* \u2013 \u00a325.15 per month<\/b><\/h3>\n<ul>\n<li>\n<p class=\"p1\">2 dental examinations per year<\/p>\n<\/li>\n<li>\n<p class=\"p1\">2 standard hygiene appointments per year<\/p>\n<\/li>\n<li>\n<p class=\"p1\">10% discount on private treatment fees<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Access to the Practice Plan Worldwide Dental Emergency Assistance Scheme \u2013 for help with emergency appointments out of normal surgery hours or while you are abroad<\/p>\n<\/li>\n<\/ul>\n<p class=\"p3\">This plan suits patients who would like regular examinations and hygiene visits to help maintain healthy teeth and gums.<\/p>\n<hr \/>\n<h3><b>Plan C* \u2013 \u00a314.75 per month<\/b><\/h3>\n<ul>\n<li>\n<p class=\"p1\">2 standard hygiene appointments per year<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Access to the Practice Plan Worldwide Dental Emergency Assistance Scheme \u2013 for help with emergency appointments out of normal surgery hours or while you are abroad<\/p>\n<\/li>\n<\/ul>\n<p class=\"p3\">This plan is particularly suitable for NHS patients who would like to enhance their care with additional private hygiene visits.<\/p>\n<hr \/>\n<p class=\"p3\">For further details or to join one of our plans, please speak to our reception team or call <a href=\"tel:01473251955\"><span class=\"s2\">01473 251955<\/span>.<\/a><\/p>\n<p class=\"p3\">*You will need to be paying into the Practice Plan of your choice for six months before the emergency assistance scheme becomes active.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_8 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">Where are you located in Ipswich? Is there parking available?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">We're located in the heart of Ipswich town centre, easily accessible from across Ipswich, Felixstowe, Woodbridge, and Suffolk.<\/span><\/p>\n<p><b>Our Address:<\/b><span style=\"font-weight: 400;\"> Allen House Dental 51 Berners Street Ipswich IP1 3LN<\/span><\/p>\n<p><b>Parking:<\/b><span style=\"font-weight: 400;\"> We don't have on-site parking, but several options are available:<\/span><\/p>\n<p><b>Street Parking:<\/b><span style=\"font-weight: 400;\"> Free parking on Berners Street (free for 1 hour, subject to availability)<\/span><\/p>\n<p><b>Nearby Pay &amp; Display Car Parks:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">St Matthews Street Car Park<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Crown Car Park<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wolsey Car Park<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Spiral Car Park<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Please check individual car park websites for current charges and availability.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_9 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">Do you have a hearing loop?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Yes, we have a hearing loop installed at our reception desk. It can also be transferred to the treatment rooms if required.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please let our reception team know when booking if you need to use the hearing loop.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_2 et_pb_row et_flex_row preset--module--divi-row--5138c454-be54-4233-bd3b-f8e6a8747976\">\n<div class=\"et_pb_column_2 et_pb_column et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone preset--module--divi-column--73121f80-a3ef-4484-8763-c3f18e3c56d2\">\n<div class=\"et_pb_accordion_1 et_pb_accordion et_pb_module et_block_module preset--module--divi-accordion--73efbc9d-37bf-4f75-b3d8-498640ef079f\">\n<div class=\"et_pb_accordion_item_10 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">Do you accept NHS patients?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">To check current NHS availability:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visit<\/span><a href=\"https:\/\/www.nhs.uk\/services\/dentist\/allen-house-dental-ipswich\" rel=\"nofollow noopener\" target=\"_blank\"> <span style=\"font-weight: 400;\">https:\/\/www.nhs.uk\/services\/dentist\/allen-house-dental-ipswich<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call <\/span><a href=\"tel:01473251955\"><b>01473 251955<\/b><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We also offer private treatment options for those who prefer private care or need treatments not available through the NHS.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_11 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">Do you offer emergency appointments for patients not registered with your practice?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Yes. We can see unregistered patients on a private emergency basis.<\/span><\/p>\n<p><b>Non-registered emergency appointments:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assessment fee: \u00a3100 (payable upon booking as a non-refundable deposit)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Further treatment may incur additional private costs depending on your needs<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Call <\/span><a href=\"tel:01473251955\"><b>01473 251955<\/b><\/a><span style=\"font-weight: 400;\"> to book<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_12 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">Do I pay for NHS treatment or is it free?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Some patients are entitled to free NHS dental care based on qualifying exemptions.<\/span><\/p>\n<p><b>You get free NHS dental treatment if you:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are under 18 (or under 19 and in full-time education)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are pregnant or have had a baby in the last 12 months<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Receive certain qualifying benefits (Income Support, income-based Jobseeker's Allowance, Pension Credit Guarantee Credit, or qualifying Universal Credit)<\/span><\/li>\n<\/ul>\n<p><b>Important:<\/b><span style=\"font-weight: 400;\"> Allen House Dental Ipswich cannot verify benefit eligibility. It's your responsibility when signing the FP17PR form to ensure you're fully exempt and claiming the correct benefit.<\/span><\/p>\n<p><b>Not sure if you qualify?<\/b><span style=\"font-weight: 400;\"> It's safer to pay the NHS fees and request an HC5 refund form from reception to claim back costs from the NHS.<\/span><\/p>\n<p><b>Warning:<\/b><span style=\"font-weight: 400;\"> If you incorrectly claim free treatment, the NHS Business Services Authority (BSA) will apply a \u00a3100 penalty plus the cost of treatment received.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">More information:<\/span><a href=\"https:\/\/www.nhs.uk\/nhs-services\/dentists\/how-much-will-i-pay-for-nhs-dental-treatment\/\" rel=\"nofollow noopener\" target=\"_blank\"> <span style=\"font-weight: 400;\">https:\/\/www.nhs.uk\/nhs-services\/dentists\/how-much-will-i-pay-for-nhs-dental-treatment\/<\/span><\/a><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_13 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">I'm a full-time student - do I get free NHS dental treatment?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">It depends on your age:<\/span><\/p>\n<p><b>Age 18 or under:<\/b><span style=\"font-weight: 400;\"> Yes, you qualify for free NHS dental treatment if you're in full-time education (University, College, or School).<\/span><\/p>\n<p><b>Age 19 or over:<\/b><span style=\"font-weight: 400;\"> No, you'll need to either apply for a qualifying benefit or pay the standard NHS charges.<\/span><\/p>\n<p><b>Note:<\/b><span style=\"font-weight: 400;\"> Apprenticeships are not considered full-time education for NHS exemption purposes.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_14 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">What happens if I miss an NHS appointment or cancel with less than 48 hours' notice?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">We have a fair attendance policy to ensure appointments are available for all patients:<\/span><\/p>\n<p><b>NHS Attendance Policy:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you Fail to Attend (FTA) or Short Notice Cancel (SNC) with less than 48 hours' notice <\/span><b>2 or more appointments<\/b><span style=\"font-weight: 400;\">, we will no longer provide NHS treatment and you'll be deregistered from the NHS system<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>New NHS patients<\/b><span style=\"font-weight: 400;\"> will be removed immediately following any FTA or SNC in their first year of registration<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Please give us at least 48 hours' notice if you need to cancel or reschedule.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_15 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">How much does private dental treatment cost?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">We believe in transparent pricing with no hidden costs. Our 2025 private fees include:<\/span><\/p>\n<p><b>Routine Care:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Routine examination: \u00a360<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hygienist appointments: From \u00a375<\/span><\/li>\n<\/ul>\n<p><b>Restorative Treatments:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">White fillings: \u00a3150 \u2013 \u00a3400<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Crowns and veneers: From \u00a3850<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dental implants: From \u00a32,500 (including crown)<\/span><\/li>\n<\/ul>\n<p><b>Cosmetic Treatments:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Professional teeth whitening: \u00a3375<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For our complete private price list, please contact the practice or visit our fees page.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_16 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">Is my private deposit transferable or refundable?<\/h5><div class=\"et_pb_toggle_content\"><p><b>More than 48 hours' notice:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We'll automatically transfer your deposit to your new appointment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you cancel and don't rebook, but gave more than 48 hours' notice, speak to our reception team about a refund<\/span><\/li>\n<\/ul>\n<p><b>Less than 48 hours' notice:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Short-notice cancellations or missed appointments will result in a fee or loss of deposit<\/span><\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_17 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">Do you offer payment plans or finance options?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Yes! We offer flexible payment options to make dental treatment affordable for everyone in Ipswich.<\/span><\/p>\n<p><b>0% Interest-Free Finance:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Available through Chrysalis Finance for treatments over \u00a3350<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Spread the cost over 12-24 months with no interest<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Subject to terms and conditions and credit approval<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Small admin fee applies<\/span><\/li>\n<\/ul>\n<p><b>Private Treatment Payment Terms:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">50% deposit required at time of booking<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lab-made work (crowns, bridges, dentures) payable in full at preparation appointment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Flexible payment arrangements available<\/span><\/li>\n<\/ul>\n<p><b>Practice Membership Plans:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Spread routine dental care costs from just \u00a321.99\/month<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">See membership plans above for full details<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Call <\/span><b>01473 251955<\/b><span style=\"font-weight: 400;\"> to discuss payment options that suit your budget. We're committed to making quality dental care accessible to everyone in Ipswich.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_18 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">Do you have wheelchair access?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Unfortunately, due to our Grade II listed building, we have three steps at the entrance with no alternative wheelchair access available. We apologize for any inconvenience this may cause.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have mobility concerns, please call us at <\/span><a href=\"tel:01473251955\"><b>01473 251955<\/b><\/a><span style=\"font-weight: 400;\"> to discuss how we can best accommodate your needs.<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_19 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">How do I book an appointment?<\/h5><div class=\"et_pb_toggle_content\"><h3><b>How do I book an appointment?<\/b><\/h3>\n<p><b>Phone:<\/b><a href=\"tel:01473251955\"><span style=\"font-weight: 400;\"> 01473 251955<\/span><\/a><\/p>\n<p><b>For general enquiries (not appointment bookings), you can email us at:<\/b><a href=\"mailto:mail::info.ipswich@allenhousedental.co.uk\"><span style=\"font-weight: 400;\"> info.ipswich@allenhousedental.co.uk<\/span><\/a><\/p>\n<p><b>In Person:<\/b><span style=\"font-weight: 400;\"> Visit us at 51 Berners Street, Ipswich IP1 3LN<\/span><\/p>\n<p><b>Opening Hours:<\/b><span style=\"font-weight: 400;\"> Monday \u2013 Friday: 9:00am \u2013 1:00pm, 2:00pm \u2013 5:00pm<\/span><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_20 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module preset--module--divi-accordion-item--550abe5c-b505-4d6b-adc7-570bd7cc1217\"><h5 class=\"et_pb_toggle_title\">What should I bring to my first appointment?<\/h5><div class=\"et_pb_toggle_content\"><p><span style=\"font-weight: 400;\">Please bring:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Photo ID (driving licence or passport)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Proof of address (recent utility bill or bank statement)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Medical history information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">List of current medications<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">NHS exemption certificate (if applicable)<\/span><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_3 et_pb_row et_pb_equal_columns et_block_row\">\n<div class=\"et_pb_column_3 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><p><strong>Do you have a question? <\/strong><\/p>\n<p><strong>We Can Assist You Fill The Form Below<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_4 et_pb_row et_block_row\">\n<div class=\"et_pb_column_4 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_text_align_center et_pb_module\"><div class=\"et_pb_code_inner\"><iframe \n          src=\"https:\/\/api.leadconnectorhq.com\/widget\/form\/FPCQMJ68462ZRS513Ep7\" \n          style=\"width:600px;height:600px;border:none;border-radius:4px\"\n          id=\"inline-FPCQMJ68462ZRS513Ep7\" \n        data-layout=\"{'id':'INLINE'}\"\n        data-trigger-type=\"alwaysShow\"\n        data-trigger-value=\"\"\n        data-activation-type=\"alwaysActivated\"\n        data-activation-value=\"\"\n        data-deactivation-type=\"neverDeactivate\"\n        data-deactivation-value=\"\"\n        data-form-name=\"Z - Contact Us Form (on the website)\"\n        data-height=\"597\"\n        data-layout-iframe-id=\"inline-FPCQMJ68462ZRS513Ep7\"\n        data-form-id=\"FPCQMJ68462ZRS513Ep7\"\n      >\n        <\/iframe>\n        <script src=\"https:\/\/link.msgsndr.com\/js\/form_embed.js\"><\/script>\n    <\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_5 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p style=\"text-align: center;\"><strong>Direction<\/strong><\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_code_1 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><iframe src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m14!1m8!1m3!1d9811.993443103018!2d1.1489416!3d52.0615535!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x47d9a1cd9ad220f9%3A0x7226b1a0c8e06f2d!2sPaul%20Rolfe%20%26%20Associates!5e0!3m2!1sen!2sin!4v1679496479066!5m2!1sen!2sin\" width=\"600\" height=\"450\" style=\"border:0;\" allowfullscreen=\"\" loading=\"lazy\" referrerpolicy=\"no-referrer-when-downgrade\"><\/iframe><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-224875","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.allenhousedental.co.uk\/ipswich\/wp-json\/wp\/v2\/pages\/224875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.allenhousedental.co.uk\/ipswich\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.allenhousedental.co.uk\/ipswich\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.allenhousedental.co.uk\/ipswich\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.allenhousedental.co.uk\/ipswich\/wp-json\/wp\/v2\/comments?post=224875"}],"version-history":[{"count":20,"href":"https:\/\/www.allenhousedental.co.uk\/ipswich\/wp-json\/wp\/v2\/pages\/224875\/revisions"}],"predecessor-version":[{"id":227721,"href":"https:\/\/www.allenhousedental.co.uk\/ipswich\/wp-json\/wp\/v2\/pages\/224875\/revisions\/227721"}],"wp:attachment":[{"href":"https:\/\/www.allenhousedental.co.uk\/ipswich\/wp-json\/wp\/v2\/media?parent=224875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}